Privacy Policy

Last Updated: November 24, 2025

Introduction

Iron Balloon Productions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email, phone number, address)
  • Company or organization name
  • Project details and requirements
  • Payment and billing information
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process your requests and transactions
  • Communicate with you about projects, updates, and promotional materials
  • Improve our website and services
  • Analyze usage patterns and trends
  • Prevent fraud and enhance security
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in our operations
  • Business Partners: Contractors and collaborators working on your projects
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at privacy@ironballoon.com

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@ironballoon.com

Phone: +1 (604) 551-1050

Address: Vancouver, BC, Canada